Refund Policy

Return & Refund Policy

Last Updated: Jan 1, 2026

TapLabs LLC (“Tap,” “we,” “us,” or “our”) wants you to feel confident shopping with us. This policy explains how returns, refunds, and exchanges work for purchases made through https://shopwithtap.com.

1. 30-Day Return Window

We offer a 30-day return period starting from the date your order is delivered.

To qualify for a return:

  • The item must be unused and in the same condition as received

  • All original tags, accessories, and packaging must be included

  • Proof of purchase is required

Items returned outside this window may not be eligible for a refund.

2. How to Request a Return

To begin a return, please contact us at:

📧 help@shopwithtap.com
📞 (616) 344-9290

Once your request is reviewed and approved, you will receive return instructions and a return shipping label (if applicable).
Returns sent without prior approval will not be accepted.

3. Return Shipping Address

Approved returns must be sent to the address provided in your return authorization email.
Please do not ship items back without contacting us first.

4. Damaged, Defective, or Incorrect Items

We ask that you inspect your order as soon as it arrives.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item

Please contact us immediately so we can evaluate the issue and make it right as quickly as possible.

5. Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

If you are unsure whether your item qualifies, please reach out before initiating a return.

6. Exchanges

If you would like a different item, size, or variation, the quickest option is:

  1. Request and complete a return for the original item

  2. Place a new order once the return is approved

This ensures faster processing and availability.

7. Opened & Unopened Items

Both opened and unopened items may be eligible for return within the 30-day return window, provided they meet the condition requirements outlined above.

8. European Union Customers – 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days of delivery for any reason.

Returned items must:

  • Be unused and in original condition

  • Include original packaging and tags

  • Be accompanied by proof of purchase

9. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing typically takes up to 10 business days

  • Banks and card issuers may require additional time to post the refund

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

10. Contact Information

For any questions related to returns, refunds, or exchanges, contact us at:

TapLabs LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

📧 help@shopwithtap.com
📞 (616) 344-9290
🌐 https://shopwithtap.com